If regular feedback is so vital in driving your teams performance - How many documented monthly 121s for your direct reports did you complete this month??
What fires did you have to put out in September that stopped you completing 100%??
Measuring, identifying and targeting ineffective areas of your business. Bottom line - we'll raise it.
Leslie Irving support individuals & organisations across the UK by providing expert coaching and support in handling key challenges. Our knowledge and experience in resolving issues across the industry spectrum allows us to share practical techniques with key colleagues that make a lasting difference.
Our belief is to ask important questions and listen carefully to the answers. We work as part of your team, building effective relationships, using a hands on approach that lets us understand quickly the mechanics of your business and the people behind it.
We understand how to ignite the potential in your people and guide them to use smarter working practices. Our key objectives are to give your colleagues the knowledge, tools and confidence to drive long term improvements in performance.
Measuring the benefits of Social Responsibility
We live in a society where we rarely take the time to know our neighbours. In the UK it seems that ‘community’ has been overtaken by the ‘social network’ with 75% of us internet users spending on average of six hours a week engaged in social networking sites like Facebook and Bebo.
filed under: People vs Process
Leslie Irving recently supported the implementation of a HR Admin Shared Service Centre.
New technology had been introduced, the workload had dramatically increased, more complex processes were added and customer feedback was becoming increasingly negative.
Our challenge was to understand quickly the real challenges facing the people most affected by the situation. The adminstrators and managers were swamped by the workload and constant meetings but were obviously highly experienced in handling very specialist work.
filed under: How is Social Responsibility applied in your business?
We are currently undertaking nationwide research for a White Paper investigating how Social Responsibility affects your business, if at all. What are the challenges and how do you measure the success of these initiatives.
Contact Centres across the UK, regardless of size, face similar problems on a regular basis. The purpose of our White Paper is to share the knowledge we gain through an open platform.
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